What factors stop me from getting ADSL in my area?
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Whether you have just moved to a new area and want to get connected to ADSL, or you are new this whole ADSL thing and want to try it for the first time, the first thing you will need to do is check to see if your address is ADSL-compatible.
To do this, you can contact your ISP (internet service provider) by phone, or check their website. The ISP will tell you whether you are eligible for an ADSL connection. For the most part, getting connected shouldn’t be a problem, however, some addresses will not be ADSL-compatible. Check out iinets ADSL packages to find a suitable offering that suits you & your families internet requirements.
Factors preventing ADSL connection
There are a number of factors that may prevent you from getting an ADSL connection. The most common factor preventing ADSL connection is the proximity to the exchange. If your address is too far from the telephone exchange, it’s unlikely you will be able to get an ADSL connection.
Alternatively, you could have an incompatible line, where your line is on a pair gains system or you are connected to a RIM (Remote Integrated Multiplexor). A RIM is a section of the main telephone exchange that has been removed and moved closer to another area.
The technology used to link the RIM back to the main exchange is not compatible with ADSL, which means no ADSL on most RIM-connected phone lines. Some upgrades have been made to allow ADSL access on some RIM-connected lines, so it’s worthwhile checking with your ISP.
Similarly, if you have a phone line that is on a pair gains system, you may not be able to get an ADSL connection. If you use a pair gains system, it means your individual phone line does not go all the way back to the exchange. Instead, you share the line with your neighbours.
If your neighbours already have ADSL connections and all ADSL lines have been taken on your line, you will not be able to get ADSL unless one of your neighbours cancels their service, or your ISP decides to upgrade the line to add more connections.
There may be other miscellaneous reasons stopping you from connecting to ADSL, such as an address or phone number mismatch. In these cases, you will need to contact your ISP to try to resolve the problem.
If there is no way you can get ADSL connected, there are other options. You may be able to use mobile broadband to connect on 3G or 4G. Check online to see what options are available to you, and speak to your ISP as well.
What will they check for?
When you sign up for ADSL, your ISP will check a number of factors to determine whether you can get connected.
• Your address is within a certain distance of the exchange,
• Your phone line belongs to an ADSL exchange,
• You are not connected to a RIM, and if you are, whether it is an ADSL-compatible RIM,
• Your phone line is a standard PSTN service without ADSL-incompatible equipment, such as pair gains,
• If you are using a pair gains system, there is an available line.